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Discussion Starter · #1 ·
The factory will no longer ship parts directly to you but only through a dealer. I think this is a good thing to support their dealer network but I do have concerns about our being in need of a vital part and your dealer is on vacation for two weeks. Tech support will still be available by phone or e-mail...Joe
 

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Joe:
I also heard about the new policy today.

My concern is the shipping, as I understand the part is shipped to the
dealer, and then the dealer has to re-ship to the customer.

If the dealer request the part be shipped direct to the customer, I understand they pay a penalty............which doesn't make sense to
me since the customer has always paid for the freight charges.

I realize what they are trying to accomplish, however I hope not at
the customers expense of a timely shipment.

Geezer
 

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If they intend on keeping their dealer network they have to do this. Even though you still pay "retail" for the goods, the dealer misses out on their piece when they get their discount.............

For some of us, it isn't an issue with dealers within 60 to 100 miles, but it is going to be an issue for others. Hopefully the factory will develop a "drop ship" program for those individuals and allow a dealer to still make the 'juice' on the parts when they are ordered through the dealership. :lol:

All in all, it looks like BH is getting a lot more sophisticated and professional in their operations, glad to see it as it should help them stay in the market place.

Tim
 

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parts

They haven't updated their site yet, parts page is still up.
I guess it doesn't change much, if you find a dealer with the part in stock you'll have it in the same amount of time. Dealers gotta play the game too, have the **** in stock.
 

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Wag:

I understand the parts page will stay up, and you can still order that way
but will have to choose a dealer when ordering.

Not quite sure how the credit card or payment issue will be handled.

I heard the comment from the factory that you can't order a part from
GM direct, so this is the same thing..

I disagree with that statement, as the BH dealer net-work is a fart in a
windstorm, in comparison to GM. Somehow I think the end customer
will suffer, until the dealers make the bucks to support a parts inventory.

Time will tell :?

Geez
 

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Yeah.... And us poor bastards out here in california where the nearest dealers are 500 miles away are screwed. Not to mention the already difficult warranty process. For example... I have some chrome peeling on my lowere belt gaurd. Now.. I have to order one from the factory... pay for it... get it shipped to the dealer in southern california... he ships it to me... I pay to ship my old part to the factory or my dealer... what are they going to do?? reimburse my dealer to reimburse me?? Or reimburse me less shipping... I think they should deal direct with those of us who are not close to a dealer... After all... are we not trying to promote these bikes out here? What are we to tell prospective buyers about the warranty policy?
 

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dealer in parts

today i call the factor for rear brake pads. i was told to call mt. bh idid roger was not there some took my order will call me 2-14- with the price and if in stock the last set from the fact. was $33 with s&h so i will find out mon what they get anyone got a part #for them in bendix or EBC brands wilwood cal #120-4548 thanks gizmo
 

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I've found that there are very few maintenance parts that need to be ordered from the factory . Just about everything can be bought a your local NAPA or ordered thru SUMMIT. If you need a genuine Boss Hoss body part or something of this nature , that's a different story . As some of you know I have a parts list for most of the parts on my 2000 Boss anyway and where they can be bought on WAGS HELP site .

Jack
 

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I was at the dealer conference 2 weeks ago and was very encouraged with what I saw and and heard. The factory has hired a national marketing firm and you will begin to see print adds creeping into national magazines to get the Boss Hoss name out to the general public.

As you can see they have updated the web sight to a full interavtive standard and spent quite a bit of money on it. There will be a few snags but in the long run it will be great. Look how far the Hoss has come.

As for the parts ordering, you must first put in your VIN# and then choose a dealer. When you finalize your order a fail safe timer starts. If the dealer does not proccess the order within 24hrs. the order automatically defaults to the factory and the factory fills the order. I have proccessed 4 parts orders in the last 3 days including an upgraded inverted front end. I also email back to the customer and let them know I am working on it. This is not a requirement of the system but I certainly do not like to wait 4 or 5 days not knowing whats going on. The system also links the dealer with UPS so we can find out what they have done with the parts within a matter of minutes.

Please let me know if I can be of any help with your parts ordering even if I am not the dealer you choose. Our aim is to promate Boss Hoss and everything that goes with it. I can be reached at; repling530 @aol.com or 386 767-2400 or www.daytonabosshoss.com.

Hope to see everyone Bikeweek! :D
 

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Discussion Starter · #11 ·
Randy...That is great to hear about the default 24 hr. processing thing. What about shipping as Geezer brought up. We should only have to pay for shipping from the dealer to us not from the factory to the dealer also. If we have to pay both ways we are getting the short end. Shipping from the factory to the dealer should be included in their markup as it is now. If Lamont orders from Mountain Boss. for example, don't tell me he's got to pay shipping from Tennessee to Pennsylvania and then to Louisianna! The shipping will cost more than the parts!...I assume you are a dealer so what's the real scoop?...Joe
 

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Discussion Starter · #12 ·
The intelligent thing would seem to be to have all orders placed with a dealer designated, have the part dropped shipped to the consumer and credit the dealer for the difference between wholesale and retail prices. Is this too simple and rational rather than having parts criss-crossing the country to the benefit of UPS?...Joe
 

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I wonder how this will work out for us here in Europe :shock: Do I have to go through the dealer in Belgium who has to pay VAT and customs and then the same for again sending it to Germanz ??? Sound complicated to me and so far I am not happy :cry:
 

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Joe, the short term problem with the dealers is we have not had a need to stock a very big inventory of parts because most customers were ordering the parts directly from the factory for one reason or another. We basically stock what we seem to use the most of doing our service work.

I plan to monitor the parts ordering very closely. If I do not have the part in stock I will still take the order but have the factory drop ship direct to the customer. When we do this we lose most if not all of our commission. But as you say on small dollar orders, the shipping can cost more than the parts. By my taking the order I will learn in a short period of time the highest turnover parts and when I order one for you I will order two or three for me to put in inventory. I will venture to say that in six months to a year I will have 90% of all the common orders on the shelf. I think you will find most of the responsible dealers will do the same now that we have a reason to.

I would recommend, during this maturing period, you monitor your orders to make sure that it did not fall thru the cracks or get lost on the computer. In the long run it will work well and is even a step ahead of the the big manufactorers. :D
 

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Randy:

I think you hit the nail on the head, that most people ordered directly
from the factory, mainly because of fast delievery.

Let's face it, everybody I know pays list price, so that is not an issue.

I understand that the factory is trying to make dealers stock parts. I just
don't know if I agree with the marketing plan.

(THE MONKEY) :roll:
However, do I have to always play "nice guy" with my favorite dealer, so he can make a profit at my expense of a longer shipping period. Or do
I play the bad guy and demand the parts be shipped from the factory for fast delivery, knowing my dealer will make little or no profit?

This "monkey", should not be placed upon the customer, so that the dealer
and factory can make higher profits at the customers (shipping time)
expense.

As customers, we pay the asking price and pay the freight. I don't think
it's too much to ask that we receive the fastest delivery possible, and
not a double shipping system.

As I understand the system, this is the way it will work :?: :?:

Thanks for helping us in trying to understand this !!

Geezer
 

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For what it's worth Curtis at Texas Boss Hoss keeps most of the parts in stock because of the volume of work he does so give him a call as I know he ships. He also keeps the ones that go out the most--been there done that! He even had my parking brake and the rear cylinder rebuild kit on the shelf! :D
 

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Joe, as I said the responsible dealers won't worry about the commission. We will drop ship factory direct to the customer to save time and money. We will use this as a learning curve to build up our parts inventory for the future. I have already stocked a lot of the items I am finding in demand.

Randy
 
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